We spotted this piece in the latest Solihull Observer. Having directly experienced Sainsbury's brand of consultation, it really struck a chord with us. Sainsbury's - take note - customer service begins before you even open your doors. Although as the majority of your customers will be drawn in from miles around Dorridge, perhaps the views of your nearest neighbours are not a priority?
Editor's comment
15 June
Waitrose and its project partner Kimberley Developments should be applauded for their revisals of plans for a new supermarket in Knowle.
Far too often the public consultation process is merely that - a process paying lip service to the people it involves but one that will ultimately make no difference to the plans originally set out.
Waitrose on the other hand has listened to the people of Knowle and gone back to the drawing board to devise a scheme based on the feedback from the people it consulted.
Hopefully others will take this lead in future public consultations.
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